Exchange & Returns
Quality Promise
We want to make sure that you are 100% satisfied with your order. So, if for any reason you are not, our Returns Policy means that we will exchange or refund your item within 14 days of receiving your order. Simply follow the instructions below and we will take care of the rest.
HOW TO RETURN TO US:
- Repack the unused item in their original packaging ensuring all labels are attached.
- Complete the Order form, telling us whether you want an exchange or refund. Pop it inside your parcel.
- Post it back to us at: 36 Knightland road, London, e5 9hs, United Kingdom (Return will be covered by the buyer)
Returns will be processed within 7 days. Exchange only applies to the same item in a different size or colour.
The Platinum Tailor reserves the right to refuse any return if any of the above conditions are not adhered to.
If you require an express exchange, contact our Customer Services Team, who will be happy to process it for you.